Summit News

With the flexibility of mobile broadband, the office can be wherever it needs to be. A mobile workforce can work smarter, faster and be more productive whether they are on a train, in a car, at the airport, at home or on a customer’s site. Instant access to the internet from the employee’s laptop with quick connection, fast download speed and coverage is all that is required.

Mobile operator’s are continually increasing coverage, building capacity and providing faster connections and downloads, but how do they know if their corporate customers are happy with their mobile broadband service? Before service level agreements are impacted or customers churn, mobile operators need visibility of the experience received by the individual members that make up a corporate customer.

CIQUAL has developed the first customer insight solution that provides visibility of each individual user’s mobile broadband experience and the real-time performance of the service for the corporate customer. Regardless of the underlying network technology, Session Insight captures and displays service and experience intelligence that enables mobile operators to deliver proactive care to their most valuable corporate customers, increasing satisfaction and strengthening retention. For more information please view www.ciqual.com.