WORKSHOP 1

The Next Generation Telco

Fundamentally we can look at today’s telcos and see that transformation is taking place at many different levels. This session will examine these different levels ranging from telco IT to new generations of access and the services that will ultimately drive revenue and the business models that telcos will have to play a role in, not control!

Hosted by: Chris Lewis – SVP Telecom Research, Ovum

Networking Session

WORKSHOP 2

Mobile Device Management

• Highlighting the value of MDM for mobile operators in Latin America
• What are the main business and technical challenges of implementing device configuration
• Implementing FOTA and MDM to reduce costs, increase revenues and improve user experience

Hosted by: Jan Lattunen – Director of Sales & Marketing, SmartTrust

Networking Session

KEYNOTE WORKSHOP
Using Metro Ethernet to Deliver Triple-Play Services

• Performance and reliability of IP backbone and access networks
• What are the issues associated with securing the quality of service of Ethernet, in the access, the metro and the core?
• Importance of a customized, agile infrastructure to accommodate new and changing service requirements
• PBT & MPLS Carrier Ethernet: Which works best or are they complimentary technologies?
  

Moderator: Chris Lewis – SVP Telecom Research, Ovum 
Panelists:
Andrew Coward – VP Service Provider Marketing, Juniper Networks
Manuel Terrero – VP Metro Ethernet Networks, Nortel Caribbean and Latin America, Nortel Networks
Rodrigo Duclos – Director of Innovation & Development, Net Servicos
Jose Antonio Collantes – Director of IT, Maxcom Telecommunications S.A de C.V

Lunch

WORKSHOP 3

Quad-Play and Convergence

What’s driving convergence all over the world? Is it the quest from operators for new sources of revenue? Or is it the user who is more demanding as technology evolves? Convergence might have a stabilizer role, offsetting the negative trend of fixed telephony business, but it may also be the main driver for increasing Revenue Generating Units (RGU) for the company who manages to build attractive offerings.

Hosted by: Fernando Faria – Senior Analyst, Latin America, Pyramid Research

Networking Session

WORKSHOP 4

Service Assurance and the Customer Experience

• The industry Paradigm Shift
• What creates the customer experience?
• What are customers expecting from service providers?
• What do service providers have to do?
• Building platforms for services
• How should we verify our service quality?

Hosted by: Antonio Stubbs – SVP & CTIO, Bahamas Telecommunications Company

Networking Session

WORKSHOP 5

Wimax una herramienta competitiva

Que el mundo será inalámbrico, que la personalización de los servicios es el futuro, etc, etc. Muchas presentaciones como esta han generado expectativas que van mucho más allá de las reales dimensiones de la tecnología. La realidad es que Wimax sigue siendo una tecnología inalámbrica con todos los defectos y virtudes de la radio frecuencia. Bien empleada es una tecnología muy útil para entrar en nuevos mercados, atender áreas rurales y atender el nuevo mercado de nomadismo y movilidad. Pero pensar que es la herramienta adecuada para competirle de tu a tu al operador establecido, con una propuesta basada en el crecimiento del ancho de banda es una equivocación. La experiencia que ha tenido EPM telecomunicaciones con dos años de operación de su red Wimax, con más de 200 radio bases y más de 40.000 clientes le han permitido conocer los más y los menos de la tecnología y su utilidad par enfrentar el cada vez más competido mercado de las telecomunicaciones.

Hosted by: Sergio Restrepo Moreno – CTO, UNE EPM

Networking Session

WORKSHOP 6

Towards All IP Mobile BroadBand

Share the vision and industry progress of the trend of all IP based mobile BB.
Share the understanding of the value to operators with an E2E All IP based mobile BB solution, e.g. TCO saving and smooth evolution, etc.

Hosted by: Carlos Inglez – LA Wireless Marketing Manager, Huawei

Panelist: Adriano Lima – Director of Radio Access Network & Quality of Services, Claro Brazil

WORKSHOP 7

IPTV

IPTV is becoming reality in Latin America. However, it shall still face a few challenges: strong competition from cable operators, intensive investment requirements and addressable market with different demands and priorities than developed markets. How will IPTV evolve in Latin America from 2008 on? Does it need to be redesigned starting from the European model? Will it be a VOD-only service? Will it increase Pay-TV competition and penetration or will it be just a small part of fixed telcos business?

Hosted by: Fernando Faria – Senior Analyst, Latin America, Pyramid Research

WORKSHOP 8

Winning and Keeping Customers, One Interaction at the Time
In this workshop eglue will present best practices for Telecom Operators that can be used to increase ARPU, improve retention, increase efficiency in their call center operations while leveraging past application investment. eglue will demonstrate how customer interactions can be won, one at the time, in real-time and review some of the results achieved in the Telco industry using their solutions. For executive management, eglue will show how interactions can be analyzed quickly to provide important business insights on problems or opportunities that may lie ahead. eglue is one of the leading vendors in the field of Customer Interaction Management and their solution was recognized with a 2007 Customer Interaction Solutions magazine award for outstanding innovation.

Hosted by: Eyal (Al) Eshel – Head of CALA, eglue

Networking Session

WORKSHOP 9

Video Content Origination and Distribution

• The growing importance of the Triple Play concept: Concepts, technologies and existing work of the top Video Content generations and distribution businesses
• Why Video Content Origination and Distribution is the missing connection to the Triple Play
• MPEG-4: The new upcoming technology for HD and IPTV. How will this technology converge with MPEG-2 and Satellite distribution systems of video content and cable delivery?
• How to get content from the Content Providers. Can the Content Providers customize channels to help them reach specific markets?

Hosted by: Daniel Farinella – CTO, Tiba
Panelists:

Hernan Donnari – VP Operations, FOX Latin America
Fabrizio Tapia – VP Technology & Operations, Turner Latin America

KEYNOTE WORKSHOP

Tomorrow’s Connected World: How to Grow Efficiently, Satisfy All Services User Demands and Generate Opportunities for New Revenues
There is a need for evaluating the challenges and opportunities that a connected world brings, to find ways of boosting operational efficiency and delivering the services users demand. Nokia Siemens Networks introduces solutions that simplify the network, improve productivity and optimize existing assets, proving that greater operational efficiency unlocks profit. 
How to face a world where five billion people are connected by 2015, where broadband connections are almost everywhere and where internet is the predominant platform for accessing services and content? 

• Connecting people to what really matters and making services affordable for the mass market
• Innovating in architecture and in new technologies for a convergent, cost-efficient unified and scalable network
• Managing end-user experience to increase the customer lifetime value

Come along and talk with us about the challenges and opportunities a connected world will bring.

Hosted by: Hermano do Amaral Pinto Jr. – Head of Strategy & Business Development, Nokia Siemens Networks Latin America

WORKSHOP 10

Hosted by: Adrián Cuadros Gutiérrez – CTO, Alestra

Networking Session