The NGT Summit will once again serve as an arena for senior level executives to engage in clear and focused dialogue with their peers and examine their management objectives in a relaxed and vibrant environment.
By automating the service fulfillment and provisioning processes, SMP eliminates many of the error-prone manual processes associated with the fulfillment of complicated service orders (Fig. 2). SMP understands the unique dependencies and resources required to accurately deliver complex, multi-service orders and goes beyond the service to understand the unique customer service levels, device capabilities, network resources, and manual dependencies The Key To Delivering Profitable Services With the growing demand of customers adopting bandwidth intensive services and over-the-top (OTT) applications, competitive operators that can deliver bigger bandwidth, faster speeds, and bundled service packages at a competitive price are rapidly increasing their subscriber base and revenue. Telco service providers are meeting this demand and beating out the competition by transitioning to Fiber-to-the-Home (FTTH) networks and deploying Sigma Systems' advanced Operational Support System (OSS) to deliver a superior customer experience and maximize service profitability.
Remember Frank? That veteran technician who single-handedly was your central office? Way back in the days of the rotary telephone, Frank practically lived in that central office. It was his second home. And you could rely on Frank to solve just about any technical riddle you could throw at him. In fact, Frank knew that office like the back of his hand. And even if the work order was wrong, he'd somehow find a way to turn up service for the customer. Sad to say, Frank retired 10 years ago, received his 30-year service award, hung up his tool belt for the last time, and retired with his wife to a quiet place in the country. But here's the funny thing. Frank may have "done everything" back then, but if he suddenly showed up tomorrow, he wouldn't recognize the place.
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Acme Packet (NASDAQ: APKT), the leader in session border control solutions, enables the trusted, first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products in the USA, selling them through over 140 reseller partners worldwide. More than 1,270 customers in 105 countries have deployed over 11,000 Acme Packet systems, including 90 of the top 100 service providers and 30 of the Fortune 100. For more information visit www.acmepacket.com.
Saving on cost of ownership and operation, and reducing energy consumption and carbon emissions, have become top priorities for network operators. However network management has not kept pace with these changed demands, nor with the new challenges presented by widely distributed active equipment at remote, outdoor and publicly accessible sites.
With margins and cash flows under competitive pressure, a Tier 1 wireless operator was looking for ways to reduce care costs, improve customer experience, all while saving customers. comScore’s XPLORE Customer Support Manager (CSM) was deployed to 9000 care users to pull together network, device, and customer information at the Point of Care, so that a customer service representative could use an integrated dashboard to quick diagnose a customer problem and drive a first call resolution. By utilizing network, device, and customer data in a familiar, yet integrated interface, the XPLORE CSM provided customer service representatives the insight to drive: 1.5% reduction in handset returns, 60% reduction in Average Handle Time (15 minutes to 6 minutes), and saving 20K customers from defecting annually. The XPLORE CSM deployment is saving the Tier 1 wireless operator over $30M annually.
The Telecom Intelligence Advantage – comScore assets generate differentiated business analytics that provide network, device, and subscriber insight across current and future customers.
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Source: www.ngtsummit.com
