The NGT Summit will once again serve as an arena for senior level executives to engage in clear and focused dialogue with their peers and examine their management objectives in a relaxed and vibrant environment.
The Telecom Intelligence Advantage – comScore assets generate differentiated business analytics that provide network, device, and subscriber insight across current and future customers.
With margins and cash flows under competitive pressure, a Tier 1 wireless operator was looking for ways to reduce care costs, improve customer experience, all while saving customers. comScore’s XPLORE Customer Support Manager (CSM) was deployed to 9000 care users to pull together network, device, and customer information at the Point of Care, so that a customer service representative could use an integrated dashboard to quick diagnose a customer problem and drive a first call resolution. By utilizing network, device, and customer data in a familiar, yet integrated interface, the XPLORE CSM provided customer service representatives the insight to drive: 1.5% reduction in handset returns, 60% reduction in Average Handle Time (15 minutes to 6 minutes), and saving 20K customers from defecting annually. The XPLORE CSM deployment is saving the Tier 1 wireless operator over $30M annually.
Frost & Sullivan reports are limited edition publications containing valuable market information provided to a select group of customers in response to orders. Our customers acknowledge when ordering that Frost & Sullivan reports are for our customers’ internal use and not for general publication or disclosure to third parties.
Recent smartphone launches herald a new breed of data subscriber. The demands of prior smartphone subscribers are formidable and well known in the industry, especially with regards to iPhone 3G data volumes and numbers of data calls.
The Mobile Security Divide: For years, security pros, mobile mavens, IT staff, industry watchers and others have known mobile security was a bit of a disaster waiting to happen. All knew the underlying platforms had plenty of vulnerabilities and the market would aggressively expand, providing compelling economic motivation for crooks. Yet, not much happened. But then, two things changed. First, the iPhone came along, accelerating the adoption of smartphones and now tablets. Then, exploits started to occur.
Service providers are now accelerating the move to NGN as an interim step towards a full IMS architecture. As the number of SIP-based switches and other SIP elements grow, the maintenance of the SIP network becomes a limiting factor, as SIP lacks dynamic routing capabilities and therefore routes must be manually provisioned on each NGN network element. SIP Session Routing addresses this shortcoming and provides additional benefits to streamline NGN.
The Alcatel-Lucent End-to-End 4G Long Term Evolution (LTE) Solution is the industry’s most comprehensive answer to unleashing wireless broadband innovation. Our industry-leading solution enables a foundation for increased revenue, reduced costs, and increased efficiency. The Alcatel-Lucent End-to-End 4G LTE Solution provides an integrated, pre-tested, end-to-end Long Term Evolution (LTE™) network; it offers an open ecosystem of devices, content and application partners, and transformation and integration services. Our goal is to deliver a unique user experience with a scalable, smart and efficient network that harnesses the best of wireless and IP, and evolves to a profitable, open, web-based business model.
Source: www.ngtsummit.com
